TV Licensing

TV and radio reception

What if I am problems watching BBC channels?

If you have problems watching BBC channels, use the www.bbc.co.uk/reception service, where you can check for transmitter work or problems and contact the Reception Advice team. The website also informs on changes affecting BBC services and other major events.
 

What if I’m having problems with commercial channels?

If you are having problems using a subscription service for TV (e.g. Sky or Virgin Media) you will need to contact your provider.
 

• Freeview - go to the Freeview help site at www.freeview.co.uk/help
• Freesat - go to www.freesat.co.uk/help

What if I am having TV and radio interference problems?

If you think the problem could be caused by interference, or unsure, visit the Radio and Television Investigation Service at www.radioandtvhelp.co.uk
 

Do I need a TV Licence if I have reception or interference problems?

Yes. You need to be covered by a TV licence to watch TV channels on any TV service, watch live TV on any streaming service, or use BBC iPlayer*. On any device.

If you don't already have one and you use TV, you need to pay for a TV Licence now.